Car dealerships are trash. I’ll say until the end of time. Being both a customer and a former salesperson, I can attest both to the tactics used on customers and why they are used. The factor that poisons the customer service experience is the same thing that poisons everything: money. It’s not important that sales people care about the product, the brand, your lifestyle or why a given customer might need the vehicle. None of that matters. All that matters is selling the next car.